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Frequently Asked Questions

Find answers to commonly asked questions about our IT services, development process, and support options.

34

Questions Answered

Updated regularly

General Services

3 questions

Common questions about our IT services and support offerings

We provide comprehensive IT services including 24/7 helpdesk support, computer and laptop repair, network setup, cybersecurity solutions, website development, cloud services, and complete IT infrastructure setup for homes and businesses across Adelaide and South Australia.

Yes, we serve both residential customers and businesses of all sizes throughout Adelaide. Our services are tailored to meet the specific needs of home users, small businesses, and large enterprises.

For critical IT emergencies, we aim to respond within 2-4 hours during business hours and within 4-6 hours for after-hours emergencies. Our 24/7 support ensures you're never left without assistance when you need it most.

IT Support & Maintenance

4 questions

Questions about our helpdesk, maintenance, and ongoing support services

Our 24/7 support includes phone and email assistance, remote desktop support, system monitoring, troubleshooting hardware and software issues, network connectivity problems, and emergency response for critical system failures.

We provide both remote and on-site support. Many issues can be resolved remotely, saving you time and money. For hardware problems or complex network issues, we provide on-site service throughout Adelaide and surrounding areas.

Our preventive maintenance includes regular system updates, security patches, performance optimization, disk cleanup, antivirus scans, hardware health checks, backup verification, and detailed monthly reports on your system's health.

Yes, our system monitoring service tracks server performance, network connectivity, disk space, and application availability 24/7. We receive automated alerts for potential issues and can often resolve problems before they impact your business.

Computer & Device Repair

4 questions

Questions about computer, laptop, and device repair services

We repair all makes and models of desktop computers, laptops, tablets, and servers. This includes Windows PCs, Apple Macs, Chromebooks, and Linux systems. We also service printers, scanners, and other peripheral devices.

Most repairs are completed within 24-48 hours, depending on the issue and parts availability. We provide free diagnostics and will give you an estimated timeline before starting any work. Complex repairs may take 3-5 business days.

Yes, we provide a 90-day warranty on all hardware repairs and a 30-day warranty on software fixes. If the same issue occurs within the warranty period, we'll fix it at no charge.

Yes, we offer professional data recovery services with a 95% success rate. We can recover data from failed hard drives, SSDs, RAID arrays, and other storage devices. We provide a free assessment and quote before starting recovery work.

Network & Infrastructure

4 questions

Questions about network setup, WiFi installation, and infrastructure services

Absolutely! We design and install WiFi networks that provide full coverage throughout your property. This may involve mesh network systems, WiFi extenders, or strategic router placement to eliminate dead zones and ensure fast, reliable internet everywhere.

Simple WiFi setups can be completed in 2-4 hours, while comprehensive network installations typically take 1-3 days depending on the size and complexity of your requirements. We provide detailed timelines during our initial consultation.

Yes, we specialize in secure business network design and implementation. This includes firewalls, VLANs, guest networks, access controls, and encrypted connections to protect your business data and maintain compliance requirements.

Certainly! We provide complete home office IT setup including computer configuration, network setup, printer installation, cloud storage setup, security software installation, and training to ensure you have a productive work environment.

Security & Data Protection

4 questions

Questions about cybersecurity, data backup, and protection services

Yes, we provide comprehensive virus and malware removal services. Our process includes deep system scans, removal of all infections, system file repair, security software installation, and prevention education to keep your computer protected.

We offer security assessments, penetration testing, firewall setup, antivirus deployment, security training, compliance consulting, and ongoing security monitoring to protect your business from cyber threats.

We implement multi-layered security including automated backups, encryption, access controls, monitoring systems, and regular security updates. We also provide staff training on security best practices and incident response planning.

Yes, we offer cybersecurity awareness training for businesses including phishing recognition, password security, safe internet practices, and incident reporting procedures to help protect your organization from social engineering attacks.

Website & Development

4 questions

Questions about website development, e-commerce, and web services

Typical business websites take 2-4 weeks from concept to launch, while e-commerce sites take 4-8 weeks depending on complexity. We provide detailed project timelines and keep you updated throughout the development process.

Yes, we offer managed web hosting with 99.9% uptime guarantee, daily backups, security monitoring, and regular updates. We also provide ongoing maintenance, content updates, and technical support for all websites we develop.

Absolutely! We develop comprehensive e-commerce platforms with product catalogs, secure payment processing, inventory management, order tracking, and mobile-optimized checkout to help you sell products and services online.

Yes, all our websites are fully responsive and mobile-optimized. We also include SEO-friendly structure, meta tags, fast loading times, and Google Analytics integration to help your website rank well and attract customers.

Cloud & Hosting

3 questions

Questions about cloud services, hosting, and migration

Yes, we provide comprehensive cloud migration services to AWS, Azure, or Google Cloud. This includes assessment, planning, data transfer, application setup, security configuration, and staff training with minimal downtime.

Cloud hosting offers improved reliability, automatic backups, scalability, remote access, cost savings, enhanced security, and reduced maintenance overhead. You can access your data and applications from anywhere with internet connectivity.

Yes, we offer managed cloud services including monitoring, updates, security management, backup verification, performance optimization, and 24/7 technical support to ensure your cloud infrastructure runs smoothly.

Pricing & Billing

4 questions

Questions about our pricing, payment methods, and billing processes

We offer flexible pricing including hourly rates for one-off services, monthly retainers for ongoing support, and fixed-price quotes for projects. We provide transparent pricing with no hidden fees and detailed quotes before starting any work.

Yes, we provide free initial consultations and detailed quotes for all services. For computer repairs, we also offer free diagnostics to identify the issue before providing a repair quote.

We accept cash, credit cards (Visa, MasterCard, Amex), bank transfers, and can arrange payment plans for larger projects. We also accept business purchase orders for corporate clients.

Yes, we provide discounted rates for annual service contracts and ongoing support agreements. The longer the commitment, the greater the savings. Contact us to discuss custom pricing for your specific needs.

Location & Service Areas

4 questions

Questions about our Adelaide location and service coverage areas

We service all of Adelaide and surrounding areas including Adelaide CBD, North Adelaide, Glenelg, Norwood, Unley, Burnside, Campbelltown, Tea Tree Gully, Salisbury, Port Adelaide, and the Adelaide Hills. We also travel to regional South Australian locations for larger projects.

We don't charge travel fees within the Adelaide metro area. For locations outside the metro area or regional South Australia, we may apply a modest travel surcharge which we'll discuss upfront when scheduling your appointment.

Yes, we are a locally owned and operated Adelaide business with deep roots in the South Australian community. We understand local business needs and provide personalized service with the reliability of a local company.

Our standard business hours are Monday to Friday 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 5:00 PM. We also provide 24/7 emergency support for critical business systems and after-hours appointments by arrangement.
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Popular Categories
General Services 3 IT Support & Maintenance 4 Computer & Device Repair 4 Network & Infrastructure 4 Security & Data Protection 4 Website & Development 4 Cloud & Hosting 3 Pricing & Billing 4 Location & Service Areas 4
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