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Frequently Asked Questions

Find answers to commonly asked questions about our IT services, development process, and support options.

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IT Support & Maintenance

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Questions about our helpdesk, maintenance, and ongoing support services

Our 24/7 support includes phone and email assistance, remote desktop support, system monitoring, troubleshooting hardware and software issues, network connectivity problems, and emergency response for critical system failures.

We provide both remote and on-site support. Many issues can be resolved remotely, saving you time and money. For hardware problems or complex network issues, we provide on-site service throughout Adelaide and surrounding areas.

Our preventive maintenance includes regular system updates, security patches, performance optimization, disk cleanup, antivirus scans, hardware health checks, backup verification, and detailed monthly reports on your system's health.

Yes, our system monitoring service tracks server performance, network connectivity, disk space, and application availability 24/7. We receive automated alerts for potential issues and can often resolve problems before they impact your business.
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